# FY2021 Town Council Management Report (TCMR) – Operational Report

- **Source:** Ministry of National Development
- **Published:** 2022-06-29T04:00:00.000Z
- **Author:** Ministry of National Development
- **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/fy2021-town-council-management-report-(tcmr)-operational-report
- **Topics:** Government & Policy, Sustainability & PropTech

## Featured rationale

Consistently strong operational results may support confidence in estate management and living conditions, although arrears-management differences could require attention from affected councils.

## AI summary

All town councils scored Green for estate cleanliness, maintenance and lift performance in FY2021, while 14 scored Green and three Amber for arrears management.

## Original article

TCMR Indicators

Results

Estate Cleanliness

Assesses the state of town cleanliness based on observations such as presence of stain, litter, bulky refuse and graffiti.

All TCs scored “Green”

Estate Maintenance

Assesses the state of town maintenance based on observations such as obstructions in common areas, unauthorised fixtures and damaged pipes/walls.

All TCs scored “Green”

Lift Performance

Assesses the performance of lifts based on the frequency of faults measured by the Tele-Monitoring System (TMS)3 and duration of downtime as a result of such faults.

All TCs scored “Green”

S&CC Arrears Management

Assesses the effectiveness of TCs’ S&CC arrears management based on the percentage of S&CC accounts and amount in arrears.

14 TCs scored “Green”

3 TCs scored “Amber”

## Chinese translation

> Translation model: grok_cli

### 2021财政年度市镇理事会管理报告（TCMR）——运营报告

TCMR指标

结果

组屋区清洁

根据污渍、垃圾、大型废弃物和涂鸦等观察情况，评估市镇清洁状况。

所有市镇理事会均获评“绿色”

组屋区维护

根据公共区域障碍物、未经批准的装置以及损坏的管道/墙壁等观察情况，评估市镇维护状况。

所有市镇理事会均获评“绿色”

电梯表现

根据遥测监控系统（TMS）3所计量的故障频率，以及此类故障导致的停运时长，评估电梯表现。

所有市镇理事会均获评“绿色”

杂费与服务费（S&CC）欠款管理

根据杂费与服务费账户欠款比例及欠款金额，评估市镇理事会杂费与服务费欠款管理的成效。

14个市镇理事会获评“绿色”

3个市镇理事会获评“琥珀色”