# FY2022 Town Council Management Report (TCMR) – Operational Report - **Source:** Ministry of National Development - **Published:** 2023-06-22T04:00:00.000Z - **Author:** Ministry of National Development - **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/fy2022-town-council-management-report-(tcmr)-operational-report - **Topics:** Sustainability & PropTech ## Featured rationale The broadly strong results signal consistent public-estate operations, although Sengkang’s overdue S&CC level may require closer arrears management to protect service sustainability. ## AI summary In FY2022, all Town Councils scored Green for cleanliness, maintenance and lift performance, while 16 scored Green and Sengkang scored Amber for arrears management. ## Original article FY2022 TOWN COUNCIL MANAGEMENT REPORT (TCMR) – OPERATIONAL REPORT The Ministry of National Development (MND) has released the FY2022 TCMR Operational Report covering the period April 2022 to March 2023. 2. Under the TCMR Operational Report, Town Councils (TCs) are assessed[1] across four operational indicators (Estate Cleanliness, Estate Maintenance, Lift Performance and S&CC Arrears Management), using three colour bands (Green, Amber and Red). The results of the TCs’ FY2022 Corporate Governance indicator will be released under the TCMR Governance Report in December 2023 after MND receives and reviews the TCs’ audited financial statements and their auditor’s reports. Summary of Results 3. TCs’ performance under the FY2022 TCMR Operational Report has improved compared to the FY2021 TCMR, with 16 TCs scoring “Green” for all four indicators. The results are summarised below. More details can be found at Annexes A and B. TCMR Indicators TCMR Indicators FY2022 Results FY2022 Results Estate Cleanliness Assesses the state of town cleanliness based on observations such as presence of stain, litter, bulky refuse and graffiti. Estate Cleanliness Assesses the state of town cleanliness based on observations such as presence of stain, litter, bulky refuse and graffiti. All TCs scored “Green” All TCs scored “Green” Estate Maintenance Assesses the state of town maintenance based on observations such as obstructions in common areas, unauthorised fixtures and damaged pipes/walls. Estate Maintenance Assesses the state of town maintenance based on observations such as obstructions in common areas, unauthorised fixtures and damaged pipes/walls. All TCs scored “Green” All TCs scored “Green” Lift Performance Assesses the performance of lifts based on the frequency of faults measured by the Tele-Monitoring System (TMS)[2] and duration of downtime as a result of such faults. Lift Performance Assesses the performance of lifts based on the frequency of faults measured by the Tele-Monitoring System (TMS)[2] and duration of downtime as a result of such faults. All TCs scored “Green” All TCs scored “Green” S&CC Arrears Management Assesses the effectiveness of TCs’ S&CC arrears management based on the percentage of S&CC accounts and amount in arrears. S&CC Arrears Management Assesses the effectiveness of TCs’ S&CC arrears management based on the percentage of S&CC accounts and amount in arrears. 16 TCs scored “Green” 1 TC scored “Amber” 16 TCs scored “Green” 1 TC scored “Amber” Observations 4. Some observations for the indicators are as follows: a) Estate Cleanliness. All TCs were banded “Green” as they all had less than 4 counts[3] of cleanliness observations per block on average. b) Estate Maintenance. All TCs were banded “Green” as they all had less than 4 counts of maintenance observations per block on average. c) Lift Performance. All TCs were banded “Green” as they all had less than 2 lift faults per 10 lifts each month, and less than 1 hour of downtime per lift each month. d) S&CC Arrears Management. 16 TCs were banded “Green” while 1 TC was banded “Amber”. TCs which had less than 40% of the monthly collectible S&CC for the town overdue and less than 4 in 100 households that owed arrears for 3 months or more were banded “Green”. Sengkang TC was banded “Amber”. While the TC had less than 4 in 100 households that owed arrears for 3 months or more, the monthly collectible S&CC for the town overdue was slightly more than 40%. Enquiries 5. Members of the public can refer to the FY2022 TCMR Operational Report here. Issued by: Ministry of National Development Date: 22 June 2023 [1] The assessment is based on estate inspection observations made by HDB, lift data as tracked by the Tele-monitoring System (TMS), and S&CC arrears reports submitted by the TCs. [2] The Tele-Monitoring System (TMS) of the lifts monitors a wide range of faults that affect lift operations. These include problems with the opening and closing of lift doors, non-functioning lift buttons and problems with speed controller that regulates the speed of the lift. [3] Counts refer to the number of weighted observations made relating to estate cleanliness, or estate maintenance issues, during HDB’s inspections to estates as part of TCMR. ## Chinese translation > Translation model: grok_cli ### 2022财年市镇理事会管理报告（TCMR）——运营报告 2022财年市镇理事会管理报告（TCMR）——运营报告 国家发展部（MND）已发布2022财年TCMR运营报告，涵盖2022年4月至2023年3月期间。 2. 在TCMR运营报告下，各市镇理事会（TC）按四项运营指标（组屋区清洁、组屋区维修保养、电梯表现，以及服务与杂费（S&CC）欠款管理）接受评估[1]，并以三个色带（绿色、琥珀色和红色）划分。各市镇理事会2022财年企业管治指标的结果，将在国家发展部收到并审阅各市镇理事会经审计财务报表及其核数师报告后，于2023年12月的TCMR管治报告中公布。 结果摘要 3. 与2021财年TCMR相比，各市镇理事会在2022财年TCMR运营报告下的表现有所改善，有16个市镇理事会在全部四项指标均获“绿色”。结果摘要如下。更多详情见附件A及附件B。 TCMR指标 TCMR指标 2022财年结果 2022财年结果 组屋区清洁 根据污渍、垃圾、大型废弃物及涂鸦等观察情况，评估市镇清洁状况。 组屋区清洁 根据污渍、垃圾、大型废弃物及涂鸦等观察情况，评估市镇清洁状况。 所有市镇理事会均获“绿色” 所有市镇理事会均获“绿色” 组屋区维修保养 根据公共区域阻碍物、未经批准装置以及损坏的管道/墙体等观察情况，评估市镇维修保养状况。 组屋区维修保养 根据公共区域阻碍物、未经批准装置以及损坏的管道/墙体等观察情况，评估市镇维修保养状况。 所有市镇理事会均获“绿色” 所有市镇理事会均获“绿色” 电梯表现 根据遥测监察系统（TMS）[2]所量度的故障频率，以及因该等故障导致的停运时长，评估电梯表现。 电梯表现 根据遥测监察系统（TMS）[2]所量度的故障频率，以及因该等故障导致的停运时长，评估电梯表现。 所有市镇理事会均获“绿色” 所有市镇理事会均获“绿色” S&CC欠款管理 根据S&CC账户欠款比例及欠款金额，评估市镇理事会S&CC欠款管理的成效。 S&CC欠款管理 根据S&CC账户欠款比例及欠款金额，评估市镇理事会S&CC欠款管理的成效。 16个市镇理事会获“绿色” 1个市镇理事会获“琥珀色” 16个市镇理事会获“绿色” 1个市镇理事会获“琥珀色” 观察结果 4. 各项指标的部分观察如下： a) 组屋区清洁。所有市镇理事会均被划为“绿色”，因它们平均每座组屋楼宇的清洁观察次数均少于4次[3]。 b) 组屋区维修保养。所有市镇理事会均被划为“绿色”，因它们平均每座组屋楼宇的维修保养观察次数均少于4次。 c) 电梯表现。所有市镇理事会均被划为“绿色”，因它们每月每10部电梯的故障少于2次，且每月每部电梯的停运时间少于1小时。 d) S&CC欠款管理。16个市镇理事会被划为“绿色”，1个市镇理事会被划为“琥珀色”。 市镇内逾期未付的S&CC少于该市镇每月可收S&CC的40%，且每100户中欠款达3个月或以上的住户少于4户的市镇理事会，被划为“绿色”。 盛港市镇理事会被划为“琥珀色”。虽然该市镇理事会每100户中欠款达3个月或以上的住户少于4户，但该市镇逾期未付的每月可收S&CC略高于40%。 查询 5. 公众可在此查阅2022财年TCMR运营报告。 发布机构：国家发展部 日期：2023年6月22日 [1] 评估依据包括建屋发展局（HDB）进行的组屋区巡查观察、遥测监察系统（TMS）追踪的电梯数据，以及各市镇理事会提交的S&CC欠款报告。 [2] 电梯的遥测监察系统（TMS）监察影响电梯运作的多种故障。其中包括电梯门开合问题、电梯按钮失灵，以及调节电梯速度的速度控制器故障。 [3] 次数指建屋发展局为TCMR对组屋区进行巡查期间，就组屋区清洁或组屋区维修保养问题所作的加权观察次数。