# MSO Launches Inaugural Innovation Challenge to Improve the OneService App

- **Source:** Ministry of National Development
- **Published:** 2018-09-02T14:00:00.000Z
- **Author:** Ministry of National Development
- **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/mso-launches-inaugural-innovation-challenge-to-improve-the-oneservice-app
- **Topics:** Commercial & Industrial, New Launches, Government & Policy

## Featured rationale

A broader municipal-services platform could improve neighbourhood convenience and estate management, potentially enhancing residents’ experience and perceptions of local liveability.

## AI summary

OneService App 4.0 introduced parking search and payment functions after an innovation challenge involving 120 participants and an earlier public competition generating more than 200 ideas.

## Original article

The Municipal Services Office (MSO) held its inaugural OneService Innovation Challenge (OSIC) to bring members of the public together to develop new services to improve the OneService (OS) user experience. This is part of MSO’s effort to transform the OS digital products into a one-stop community platform to meet different municipal needs of residents. The OSIC 2018 serves as a launch pad for MSO to engage members of the larger community to generate ideas and solutions that meet residents’ diverse needs. 

MSO collaborated with government agencies such as GovTech and SLA, as well as relevant industry tech partners such as Amazon Web Services, DBS’ API developer portal, Quantum Inventions, and Stripe’s payments technology for this event. We organised a few workshops prior to the OSIC 2018 to prepare the participants for the Challenge and expert mentors were present on-site to help the teams develop their ideas and prototypes.

The three-day event, held from 31 August to 2 September 2018, saw 120 participants working in teams on their prototype ideas for the OS App. At the conclusion of the Challenge, team TBG which worked on a prototype for the feedback provider to include panoramic photos in their case submission to more accurately identify the category and the location of the feedback clinched the top prize of $4,000. Details of the five winning teams can be found in Annex A.

As part of OSIC 2018, MSO also held an online “Call for Ideas” competition in July 2018 to garner ideas to improve the OS App and OS Portal. We received more than 200 ideas from members of the public and students. Eleven of the best ideas were selected to receive the prizes. Details of the winning ideas can be found in Annex B 

In the coming months, MSO will be conducting focus group discussions to gather more feedback and market test the feasibility of incorporating these ideas and prototypes into the OS App and OS Portal.

Release of OS App 4.0 – A one-stop community platform to meet diverse needs

Minister Grace Fu announced the release of the new OS App 4.0 at the OSIC 2018. The OS App has undergone a major revamp in its user interface to prepare for its role as a one-stop community platform to meet residents’ diverse municipal needs. For a start, besides the feedback reporting module, the OS App will include a new transaction module for car park payment. 

The new digital parking feature, comprising “Find Parking” (beta) and “Start Parking” modules, will offer OS App users a suite of parking-related functions. With the “Find Parking” module, motorists can locate public and commercial car parks at their destination and obtain information such as parking rates, lot availability, operating hours, car park types and entry points. For the beta version, the feature also captures the height restrictions of HDB Electronic Parking System car parks and selected commercial car parks. 

OS App users can also conveniently pay for their parking charges at HDB and URA coupon car parks through the “Start Parking” module without leaving the OS App. These payment transactions will be processed directly through Parking.sg. 

The new user interface of OS App 4.0 will allow future introduction of new modules such as involving the community in the upkeep of their neighbourhood, seeking residents’ feedback on local improvement projects, and providing neighbourhood information useful to residents.

Through these enhancements and upcoming updates, MSO aims to make the OS App as the go-to app that covers the municipal needs of residents, not just to report feedback, but also to engage one another, perform transactions and inform the community.

## Chinese translation

> Translation model: grok_cli

### 市政服务署推出首届创新挑战赛以改进OneService应用

市政服务署（MSO）举办了首届OneService创新挑战赛（OSIC），汇聚公众共同开发新服务，以改善OneService（OS）用户体验。这是市政服务署努力把OS数字产品转型为可满足居民不同市政需求的一站式社区平台的一部分。2018年OSIC作为市政服务署的启动平台，吸引更广泛社区成员提出满足居民多元需求的想法与解决方案。

市政服务署与GovTech、新加坡土地管理局（SLA）等政府机构，以及亚马逊云科技（Amazon Web Services）、星展银行API开发者门户、Quantum Inventions及Stripe支付技术等相关业界科技伙伴合作举办本次活动。我们在2018年OSIC前举办了多场工作坊，帮助参赛者备赛，现场也有专家导师协助各团队发展想法与原型。

为期三天的活动于2018年8月31日至9月2日举行，共有120名参赛者以团队形式为OS应用开发原型想法。挑战赛结束时，TBG团队凭其原型——让反馈提交者在案件中附上全景照片，以便更准确识别反馈类别与位置——夺得最高奖金4,000元。五个获奖团队的详情见附件A。

作为2018年OSIC的一部分，市政服务署也于2018年7月举办线上“征集创意”比赛，征集改进OS应用与OS门户的想法。我们收到公众与学生提交的逾200个创意，其中11个最佳创意获选得奖。获奖创意详情见附件B。

未来数月，市政服务署将开展焦点小组讨论，收集更多反馈，并市场测试将这些想法与原型纳入OS应用与OS门户的可行性。

推出OS应用4.0——满足多元需求的一站式社区平台

傅海燕部长在2018年OSIC上宣布推出新的OS应用4.0。该应用的用户界面经历了重大改版，为其作为满足居民多元市政需求的一站式社区平台做好准备。起步阶段，除反馈举报模块外，OS应用还将新增停车场缴费交易模块。

新的数字停车功能包括“查找停车”（测试版）与“开始停车”模块，将为OS应用用户提供一系列与停车相关的功能。借助“查找停车”模块，驾车人士可定位目的地附近的公共与商业停车场，并获取停车费率、车位供应、营业时间、停车场类型及入口等信息。测试版还收录组屋电子停车系统停车场及部分商业停车场的限高信息。

OS应用用户也可通过“开始停车”模块，方便地在组屋及市区重建局（URA）泊车券停车场支付停车费，而无需离开OS应用。这些支付交易将直接通过Parking.sg处理。

OS应用4.0的新用户界面将便于未来引入新模块，例如让社区参与邻里维护、就本地改善项目征求居民反馈，以及提供对居民有用的邻里信息。

通过这些增强功能及即将推出的更新，市政服务署旨在把OS应用打造成覆盖居民市政需求的首选应用——不仅用于反馈举报，也能促进彼此互动、办理交易并向社区通报信息。