# Municipal Services Awards 2023 given to 23 recipients - **Source:** Ministry of National Development - **Published:** 2023-11-29T02:00:00.000Z - **Author:** Ministry of National Development - **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/municipal-services-awards-2023-given-to-23-recipients - **Topics:** Market Updates ## Featured rationale Greater inter-agency and community participation may improve the resolution of neighbourhood issues, potentially strengthening resident satisfaction and the liveability of housing estates. ## AI summary The 2023 Municipal Services Awards recognised 23 recipients from a record 143 nominations, while partner agencies handled 1.7 million municipal feedback reports during the preceding year. ## Original article Municipal Services Awards 2023 given to 23 recipients Record 143 nominations received by MSO this year On 29 November 2023, the annual Municipal Services Awards (MSA) Ceremony 2023 recognised the outstanding contributions of 20 groups and 3 individuals for delivering citizen-centric municipal services and fostering effective inter-agency collaborations to address municipal issues. 2 The winners were presented with their awards by Ms Sim Ann, Senior Minister of State for National Development and Foreign Affairs. They were selected from a record-high pool of 143 nominations, the highest since the inception of MSA in 2015. The awards spanned across four categories with 23 winners: i. Love Our ‘Hood Award: Recognising community groups and individuals who have consistently exemplified a collaborative spirit for the upkeep and improvement of their community or local living environment. ii. Community Category: Celebrating projects that demonstrated active community participation and strong ground-up efforts, in partnership with agencies and Town Councils, to resolve complex municipal issues. iii. Team Category: Honouring projects that demonstrated excellent inter-agency collaborations to develop innovative, sustainable and scalable systemic solutions to address complex and cross-cutting issues. iv. Individual Category: Acknowledging public officers who went beyond their call of duty to deliver municipal services promptly to residents. 3 More details of the award recipients are appended in Annex A. 4 Nominations for the 2024 MSA will open in January 2024. Interested parties may follow the OneService Community social media pages (Annex B) for announcements on the award criteria and nomination process. 5 As we celebrate these 23 award winners, we also recognise the contributions of MSO’s partner agencies, who collectively received 1.7 million municipal feedback in the past year. These efforts have significantly impacted residents’ satisfaction level, with 61 per cent of feedback providers giving 4- to 5-star ratings for the services they received as of 3Q 2023. Noise Experiential Lab extended till 31 January 2024 6 MSO had worked with the Community Advisory Panel on Neighbourhood Noise to launch the Noise Experiential Lab in September this year. Aimed at addressing behavioural issues like neighbour noise disturbances, the lab has allowed over 530 members of the public to engage in an immersive role-playing experience, helping them to understand the causes of neighbour noise, its propagation, and methods to mitigate such noise. 7 More than 95 per cent of visitors provided a rating of 4 or 5 out of 5 stars for their experience at the lab, and many of them shared that they intend to resolve noise disturbances by first trying to communicate with their neighbours rather than reporting straight to the authorities. 8 In response to the encouraging feedback, the operation of the Noise Experiential Lab will be extended till 31 January 2024. Admission is free. Members of public can sign up for a visit at go.gov.sg/noiselab. END Issued by: Municipal Services Office 29 Nov 2023 Annexes: Annex A: Details on Award Winners Annex B: OneService Community social media pages a) Facebook at www.facebook.com/oneservice.community; b) Instagram at www.instagram.com/oneservicesg/; and c) Tiktok at www.tiktok.com/@oneservice.sg; ## Chinese translation > Translation model: grok_cli ### 2023年市政服务奖颁予23名得奖者 2023年市政服务奖颁予23名得奖者 市政服务署今年共接获创纪录的143项提名 2023年11月29日，年度市政服务奖（MSA）2023典礼表彰了20个团体及3名个人在提供以公民为中心的市政服务，以及促进有效跨机构协作以解决市政问题方面的杰出贡献。 2 得奖者由高级政务部长（国家发展及外交）沈颖女士颁奖。他们是从创纪录的143项提名中选出，为自2015年MSA设立以来的最高纪录。奖项涵盖四个类别，共有23名得奖者： i. 爱护邻里奖：表彰持续以协作精神维护并改善其社区或本地生活环境的社区团体及个人。 ii. 社区类别：表扬在与机构及市镇理事会合作下，展现积极社区参与及强大自下而上努力，以解决复杂市政问题的项目。 iii. 团队类别：表彰展现出色跨机构协作，以制定创新、可持续且可扩展的系统性解决方案，应对复杂及跨领域问题的项目。 iv. 个人类别：肯定超越职责范围、及时为居民提供市政服务的公共官员。 3 得奖者详情载于附件A。 4 2024年MSA的提名将于2024年1月开放。有意者可关注OneService Community社交媒体专页（附件B），以获取有关奖项标准及提名程序的公告。 5 在庆祝这23名得奖者之余，我们也肯定市政服务署合作机构的贡献，它们在过去一年共接获170万宗市政反馈。这些努力显著提升了居民满意度，截至2023年第三季，61%的反馈者对其所获服务给予4星至5星评价。 噪音体验实验室延长运作至2024年1月31日 6 市政服务署与邻里噪音社区咨询小组合作，于今年9月推出噪音体验实验室。该实验室旨在应对邻里噪音滋扰等行为问题，已让超过530名公众参与沉浸式角色扮演体验，帮助他们了解邻里噪音的成因、传播方式以及缓解方法。 7 超过95%的访客对其在实验室的体验给予5星满分中的4星或5星评价，当中不少人表示，他们打算先尝试与邻居沟通解决噪音滋扰，而非直接向当局举报。 8 鉴于反馈令人鼓舞，噪音体验实验室的运作将延长至2024年1月31日。入场免费。公众可于go.gov.sg/noiselab报名参观。 完 发布机构：市政服务署 2023年11月29日 附件： 附件A：得奖者详情 附件B：OneService Community社交媒体专页 a) Facebook：www.facebook.com/oneservice.community； b) Instagram：www.instagram.com/oneservicesg/；以及 c) Tiktok：www.tiktok.com/@oneservice.sg；