# New OneService ‘Shared Bicycles’ Category Offers a Convenient Channel to Report Indiscriminately Parked Shared Bicycles

- **Source:** Ministry of National Development
- **Published:** 2017-11-02T08:30:00.000Z
- **Author:** Ministry of National Development
- **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/new-oneservice-shared-bicycles-category-offers-a-convenient-channel-to-report-indiscriminately-parked-shared-bicycles
- **Topics:** Commercial & Industrial, Government & Policy

## Featured rationale

Hotspot data from resident reports may guide future infrastructure and operations, potentially reducing neighbourhood disamenities and improving the usability of residential common spaces.

## AI summary

The OneService app introduced a “Shared Bicycles” category that sends reports of obstructive bicycle parking directly to bicycle-sharing operators.

## Original article

The Municipal Services Office (MSO) is partnering the Land Transport Authority (LTA) and bicycle-sharing operators to introduce a new feedback category on ‘Shared Bicycles’ in the OneService app. The new category will offer the public a more convenient way to provide feedback on indiscriminately parked bicycles which are causing obstruction and inconvenience in their neighbourhood (see Annex A). The feedback will be sent directly through the OneService app to the bicycle-sharing operators for attention.

This new feedback category complements the Collective MOU signed by LTA, NParks and the 16 Town Councils with the five incumbent bicycle-sharing operators to encourage responsible operation of bicycle-sharing services in public spaces. As part of the MOU, the bicycle-sharing operators will address the problem of indiscriminate parking through the geo-fencing trials with their users. The OneService app category supports this effort by offering a convenient channel for residents, who do not make use of the bicycle-sharing apps, to report shared bicycles that are causing obstruction in their neighbourhood.

Data gathered will guide future operations and infrastructure

By sharing feedback on indiscriminately parked shared bicycles through the OneService app, members of public will also be providing MSO and LTA with data to develop a more accurate sense of residents’ concerns regarding dis-amenities caused by shared bicycles. The feedback gathered will enable MSO and LTA to glean information on the hotspots and guide planning for future operations and infrastructure to address the issue of indiscriminate parking of shared bikes.

The new category will be continuously improved to reflect changing circumstances, for example, including new bicycle-sharing operators when they come on-board.

Residents Can Look Forward to More Holistic Solutions to Municipal Issues

This new feedback category follows a similar public-private-partnership model as the OneService App’s existing ‘Spot Abandoned Trolleys’ category, launched in April 2016 with major supermarket chains to help retrieve abandoned supermarket trolleys.

This initiative is also a demonstration of the partnership between MSO, Town Councils, partner agencies and private organisations, and our commitment to offer effective solutions to municipal issues. Residents can look forward to more comprehensive solutions to municipal issues, particularly those straddling multiple agencies, as a result of the OneService partnership in the future.

## Chinese translation

> Translation model: grok_cli

### OneService新增“共享单车”类别，为举报乱停放共享单车提供便捷渠道

市政服务署（Municipal Services Office，MSO）正与陆路交通管理局（LTA）及共享单车营运商合作，在OneService应用程序中新增“共享单车”（Shared Bicycles）反馈类别。新类别将为公众提供更便捷的方式，就在邻里造成阻碍与不便的乱停放单车提交反馈（见附件A）。反馈将通过OneService应用程序直接发送给共享单车营运商处理。

这一新反馈类别配合LTA、国家公园局（NParks）及16个市镇理事会与五家现有共享单车营运商签署的集体谅解备忘录（MOU），以鼓励在公共空间负责任地营运共享单车服务。根据该谅解备忘录，共享单车营运商将通过与用户进行的地理围栏试验，处理乱停放问题。OneService应用程序类别通过为未使用共享单车应用程序的居民提供便捷渠道，举报在邻里造成阻碍的共享单车，从而支持这项工作。

所收集数据将指导未来营运与基础设施

公众通过OneService应用程序分享乱停放共享单车的反馈，也将为国家发展部下属市政服务署及LTA提供数据，以更准确掌握居民对共享单车造成不便的关切。所收集的反馈将使MSO及LTA得以了解热点位置，并指导规划未来营运与基础设施，以应对共享单车乱停放问题。

新类别将持续改进，以反映情况变化，例如在有新共享单车营运商加入时将其纳入。

居民可期待更全面的市政问题解决方案

这一新反馈类别沿用与OneService应用程序现有“发现弃置购物车”（Spot Abandoned Trolleys）类别类似的公私合作模式；该类别于2016年4月与主要连锁超市合作推出，以协助寻回弃置的超市购物车。

这项举措也体现了MSO、市镇理事会、合作机构与私营机构之间的伙伴关系，以及我们为市政问题提供有效解决方案的承诺。未来，得益于OneService合作伙伴关系，居民可期待获得更全面的市政问题解决方案，尤其是涉及多个机构的跨界问题。