# OneService Mobile App – Making It Easier For You To Report Municipal Issues

- **Source:** Ministry of National Development
- **Published:** 2015-01-25T02:30:00.000Z
- **Author:** Ministry of National Development
- **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/oneservice-mobile-app-making-it-easier-for-you-to-report-municipal-issues
- **Topics:** Commercial & Industrial, New Launches

## Featured rationale

Faster identification and resolution of estate issues could improve neighbourhood upkeep and resident satisfaction, potentially supporting the attractiveness of affected residential areas.

## AI summary

MSO launched the free OneService mobile app, which automatically routes geo-tagged, photo-supported municipal feedback to participating government agencies through one platform.

## Original article

The Municipal Services Office (MSO) has launched a mobile app named OneService today to make it more convenient for members of the public to send their feedback on municipal issues in Singapore. The launch was held at “Clean Up South West!”, a recycling event jointly organised by the South West CDC and the NEA. 

With OneService, it will now be easier and faster for the public to provide their feedback on municipal issues on one common platform, based on the issues they encounter. The app will automatically route each feedback to the relevant agency so that more timely service and response can be provided. 

Feedback categories in the app are organised by the nature of issues such as “Animals”, “Cleanliness”, “Roads and Footpaths”, which are more intuitive. These categories constitute the majority of the feedback received. Besides adopting an issues-based approach for feedback to be provided, other functions of OneService include photo attachment and geo-tagging that will enable feedback providers to send reports that are more complete and precise. The map-based “pin-drop” location function will also help agencies resolve issues faster by identifying the exact location that the feedback refers to. 

The government agencies participating in the app include AVA, HDB, LTA, NEA, NParks, People’s Association, PUB and the Police. 

Prior to the launch of OneService, the app had undergone testing with about 1,700 users comprising 1400 public officers, and close to 300 grassroots leaders and volunteers. The exercise has enabled MSO to better test the functionality of the app geographically across Singapore. 

Members of the public will be able to download OneService from Apple App Store and Google Play for free. They can also visit the MSO website (http://www.mnd.gov.sg/mso/index.htm) for more information. 

Following this app launch, MSO will continue to fine-tune and improve on the functionalities and performance of the app, taking into account feedback and suggestions. MSO plans to invite more agencies to participate in the app, and include additional features in future versions of the app. MSO developed OneService in partnership with the Infocomm Development Authority of Singapore (IDA).

## Chinese translation

> Translation model: grok_cli

### OneService流动应用——让您更方便举报市政问题

市政服务署（MSO）今日推出名为OneService的流动应用，方便公众就新加坡市政问题提交反馈。发布会在“清洁西南！”（Clean Up South West!）活动上举行，该活动由西南社区发展理事会与国家环境局联合主办。

有了OneService，公众可在一个共同平台上，根据所遇到的问题更便捷、更快地提供市政反馈。应用会自动将每项反馈转交相关机构，以便提供更及时的服务与回应。

应用中的反馈类别按问题性质分类，例如“动物”、“清洁”、“道路与行人路”等，更符合直觉。这些类别占所收反馈的大多数。除采用以问题为导向的反馈方式外，OneService的其他功能还包括照片附件及地理标记，让反馈者可提交更完整、更精确的报告。基于地图的“定点”定位功能亦有助机构准确识别反馈所指地点，从而更快解决问题。

参与该应用的政府机构包括农粮兽医局（AVA）、建屋发展局（HDB）、陆路交通管理局（LTA）、国家环境局（NEA）、国家公园局（NParks）、人民协会、公用事业局（PUB）及警方。

在OneService正式推出前，该应用已约有1,700名用户参与测试，其中包括1,400名公职人员，以及近300名基层领袖与义工。此次测试使市政服务署得以在新加坡各地更好地检验应用的功能。

公众可免费从Apple App Store及Google Play下载OneService。亦可浏览市政服务署网站（http://www.mnd.gov.sg/mso/index.htm）了解更多资讯。

应用发布后，市政服务署将继续根据反馈与建议，微调并改进应用的功能与表现。市政服务署计划邀请更多机构参与，并在未来版本中加入更多功能。OneService由市政服务署与新加坡资讯通信发展管理局（IDA）合作开发。