# Release of FY2023 Town Council Management Report (TCMR) - Operational Report - **Source:** Ministry of National Development - **Published:** 2024-06-27T04:00:00.000Z - **Author:** Ministry of National Development - **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/release-of-fy2023-town-council-management-report-(tcmr)---operational-report - **Topics:** Sustainability & PropTech ## Featured rationale The across-the-board improvement signals consistent operational standards that may support resident confidence in estate upkeep and lift reliability throughout HDB towns. ## AI summary All Town Councils achieved Green ratings across estate cleanliness, maintenance, lift performance and S&CC arrears management in the FY2023 TCMR Operational Report. ## Original article The Ministry of National Development (MND) has released the FY2023 TCMR Operational Report covering the period April 2023 to March 2024. Under the TCMR Operational Report, Town Councils (TCs) are assessed[1] across four operational indicators (Estate Cleanliness, Estate Maintenance, Lift Performance and Service & Conservancy Charges (S&CC) Arrears Management), using three colour bands (Green, Amber and Red). Summary of Results TCs’ performance under the FY2023 TCMR Operational Report has improved compared to the FY2022 TCMR. All TCs have scored “Green” for all four indicators in this year’s report. The results are summarised below. More details can be found at Annexes A and B. TCMR Indicators FY2023 Results Estate CleanlinessAssesses the state of town cleanliness based on observations such as the presence of stain, litter, bulky refuse and graffiti. Estate Cleanliness Assesses the state of town cleanliness based on observations such as the presence of stain, litter, bulky refuse and graffiti. All TCs scored “Green” Estate MaintenanceAssesses the state of town maintenance based on observations such as obstructions in common areas, unauthorised fixtures and damaged pipes/walls. Estate Maintenance All TCs scored “Green” Lift PerformanceAssesses the performance of lifts based on the frequency of faults measured by the Tele-Monitoring System (TMS)[2] and duration of downtime as a result of such faults. Lift Performance All TCs scored “Green” S&CC Arrears ManagementAssesses the effectiveness of TCs’ S&CC arrears management based on the percentage of S&CC accounts and amount in arrears. S&CC Arrears Management All TCs scored “Green” Observations Some observations for the indicators are as follows: a) Estate Cleanliness. All TCs were banded “Green” as they all had less than 4 counts[3] of cleanliness observations per block on average. b) Estate Maintenance. All TCs were banded “Green” as they all had less than 4 counts of maintenance observations per block on average. c) Lift Performance. All TCs were banded “Green” as they all had less than 2 lift faults per 10 lifts each month, and less than 1 hour of downtime per lift each month. d) S&CC Arrears Management. All TCs were banded “Green” as they had less than 40% of the monthly collectible S&CC for the town overdue and less than 4 in 100 households that owed arrears, for 3 months or more. Members of the public can refer to the FY2023 TCMR Operational Report here. The results of the TCs’ FY2023 Corporate Governance indicator will be released under the TCMR Governance Report in December 2024 after MND has received and reviewed the TCs’ audited financial statements and their auditor’s reports. Issued by: Ministry of National Development Date: 27 June 2024 [1] The assessment is based on estate inspection observations made by HDB, lift data as tracked by the Tele-monitoring System (TMS), and S&CC arrears reports submitted by the TCs. [2] The Tele-Monitoring System (TMS) of the lifts monitors a wide range of faults that affect lift operations. These include problems with the opening and closing of lift doors, non-functioning lift buttons and problems with the speed controller that regulates the speed of the lift. [3] Counts refer to the number of weighted observations made relating to estate cleanliness or estate maintenance issues, during HDB’s inspections of estates as part of TCMR. Annex A Town Councils’ Performance for the FY2023 TCMR Operational Report Town Council Estate Cleanliness Estate Maintenance Lift Performance S&CC Arrears Management Aljunied-Hougang Green Green Green Green Ang Mo Kio Green Green Green Green Bishan-Toa Payoh Green Green Green Green Chua Chu Kang Green Green Green Green East Coast Green Green Green Green Holland-Bukit Panjang Green Green Green Green Jalan Besar Green Green Green Green Jurong-Clementi Green Green Green Green Marine Parade Green Green Green Green Marsiling-Yew Tee Green Green Green Green Nee Soon Green Green Green Green Pasir Ris-Punggol Green Green Green Green Sembawang Green Green Green Green Sengkang Green Green Green Green Tampines Green Green Green Green Tanjong Pagar Green Green Green Green West Coast Green Green Green Green Annex B TCMR Framework and Banding Operational Indicator Green Amber Red Estate Cleanliness < 4 counts[a] per block 4 to < 8 counts per block ≥ 8 counts per block Estate Maintenance < 4 counts[a] per block 4 to < 8 counts per block ≥ 8 counts per block Lift Performance[b] ≥ 8 points 4 to < 8 points < 4 points S&CC Arrears Management[c] ≥ 8 points 4 to < 8 points < 4 points Explanatory notes: [a] Counts refer to the number of weighted observations made relating to estate cleanliness or estate maintenance issues, during HDB’s inspections of estates as part of TCMR. [b] If the result for lift performance is green, this generally means that the occurrence of lift faults and downtime is at an acceptable threshold, defined as less than 2 lift faults per 10 lifts and less than 1 hour of downtime per lift, each month. [c] If the result for S&CC arrears management is green, this generally means that the level of S&CC accounts and amount in arrears is at an acceptable level, defined as less than 4 in 100 households owe arrears and less than 40% of the monthly collectible S&CC for the town is overdue, for 3 months or more. ## Chinese translation > Translation model: grok_cli ### 发布2023财政年度市镇理事会管理报告（TCMR）——运营报告 国家发展部（MND）已发布2023财政年度市镇理事会管理报告（TCMR）运营报告，涵盖2023年4月至2024年3月期间。 在TCMR运营报告下，市镇理事会（TC）按四项运营指标（组屋区清洁、组屋区维修保养、电梯表现，以及服务与保育费（S&CC）欠费管理）接受评估[1]，并以三种色带（绿色、琥珀色和红色）标示。 结果摘要 与2022财政年度TCMR相比，各市镇理事会在2023财政年度TCMR运营报告下的表现有所改善。本年度报告中，所有市镇理事会在全部四项指标均获“绿色”。结果摘要如下。更多详情见附件A和附件B。 TCMR指标 2023财政年度结果 组屋区清洁根据污渍、垃圾、大型废弃物及涂鸦等观察情况，评估市镇清洁状况。 组屋区清洁 根据污渍、垃圾、大型废弃物及涂鸦等观察情况，评估市镇清洁状况。 所有市镇理事会获“绿色” 组屋区维修保养根据公共区域障碍物、未经授权装置及损坏的管道/墙壁等观察情况，评估市镇维修保养状况。 组屋区维修保养 所有市镇理事会获“绿色” 电梯表现根据远程监控系统（TMS）[2]所测故障频率，以及由此类故障导致的停运时长，评估电梯表现。 电梯表现 所有市镇理事会获“绿色” S&CC欠费管理根据S&CC账户欠费比例及欠费金额，评估市镇理事会S&CC欠费管理成效。 S&CC欠费管理 所有市镇理事会获“绿色” 观察结果 各项指标的部分观察如下： a) 组屋区清洁。所有市镇理事会均获“绿色”色带，因其平均每座组屋楼的清洁观察计数[3]均少于4次。 b) 组屋区维修保养。所有市镇理事会均获“绿色”色带，因其平均每座组屋楼的维修保养观察计数均少于4次。 c) 电梯表现。所有市镇理事会均获“绿色”色带，因其每月每10部电梯故障少于2次，且每部电梯每月停运时长少于1小时。 d) S&CC欠费管理。所有市镇理事会均获“绿色”色带，因其逾期3个月或以上的欠费少于该市镇每月可收取S&CC的40%，且每100户中欠费住户少于4户。 公众可在此查阅2023财政年度TCMR运营报告。 各市镇理事会2023财政年度公司治理指标结果，将在国家发展部收到并审阅市镇理事会经审计财务报表及其审计师报告后，于2024年12月在TCMR治理报告中公布。 发布机构：国家发展部 日期：2024年6月27日 [1] 评估依据包括建屋发展局（HDB）的组屋区巡查观察、远程监控系统（TMS）追踪的电梯数据，以及市镇理事会提交的S&CC欠费报告。 [2] 电梯远程监控系统（TMS）监控影响电梯运行的多种故障，包括电梯门开合问题、电梯按钮失灵，以及调节电梯速度的速度控制器故障等。 [3] 计数指HDB作为TCMR一部分对组屋区进行巡查时，就组屋区清洁或维修保养问题所作加权观察的次数。 附件A 各市镇理事会2023财政年度TCMR运营报告表现 市镇理事会 组屋区清洁 组屋区维修保养 电梯表现 S&CC欠费管理 阿裕尼—后港 绿色 绿色 绿色 绿色 宏茂桥 绿色 绿色 绿色 绿色 碧山—大巴窑 绿色 绿色 绿色 绿色 蔡厝港 绿色 绿色 绿色 绿色 东海岸 绿色 绿色 绿色 绿色 荷兰—武吉班让 绿色 绿色 绿色 绿色 惹兰勿刹 绿色 绿色 绿色 绿色 裕廊—金文泰 绿色 绿色 绿色 绿色 马林百列 绿色 绿色 绿色 绿色 马西岭—油池 绿色 绿色 绿色 绿色 义顺 绿色 绿色 绿色 绿色 巴西立—榜鹅 绿色 绿色 绿色 绿色 三巴旺 绿色 绿色 绿色 绿色 盛港 绿色 绿色 绿色 绿色 淡滨尼 绿色 绿色 绿色 绿色 丹戎巴葛 绿色 绿色 绿色 绿色 西海岸 绿色 绿色 绿色 绿色 附件B TCMR框架与色带分级 运营指标 绿色 琥珀色 红色 组屋区清洁 每座楼少于4次计数[a] 每座楼4次至少于8次计数 每座楼≥8次计数 组屋区维修保养 每座楼少于4次计数[a] 每座楼4次至少于8次计数 每座楼≥8次计数 电梯表现[b] ≥8分 4分至少于8分 少于4分 S&CC欠费管理[c] ≥8分 4分至少于8分 少于4分 说明： [a] 计数指HDB作为TCMR一部分对组屋区进行巡查时，就组屋区清洁或维修保养问题所作加权观察的次数。 [b] 若电梯表现结果为绿色，一般表示电梯故障与停运处于可接受阈值，即每月每10部电梯故障少于2次，且每部电梯每月停运时长少于1小时。 [c] 若S&CC欠费管理结果为绿色，一般表示S&CC账户及欠费金额处于可接受水平，即每100户中欠费住户少于4户，且逾期3个月或以上的欠费少于该市镇每月可收取S&CC的40%。