# The Municipal Services Office turns 10 this year

- **Source:** Ministry of National Development
- **Published:** 2024-10-01T07:31:00.000Z
- **Author:** Ministry of National Development
- **Original:** https://www.mnd.gov.sg/newsroom/press-releases/view/the-municipal-services-office-turns-10-this-year
- **Topics:** Commercial & Industrial, Government & Policy

## Featured rationale

Broader community-led estate improvements could strengthen neighbourhood upkeep and resident engagement, potentially enhancing satisfaction across affected residential areas.

## AI summary

From January 2025, each Citizens’ Consultative Committee may seek MSO funding to implement one of three tested municipal solutions in its constituency.

## Original article

16 winners presented with Love Our ‘Hood Award and Municipal Services Awards

MSO offers three tried-and-tested municipal solutions to ground volunteers

The Municipal Services Office (MSO) celebrated its tenth anniversary today with more than 300 staff and stakeholders from various Government agencies and the community. First set up in 2014 as the central office to coordinate and improve the delivery of municipal services across ten Government agencies and 17 Town Councils, its role has since evolved to that of a pathfinder and innovator for the municipal services sector.

In her speech at the event, Ms Sim Ann, Minister-in-Charge of the MSO and Senior Minister of State for National Development and Foreign Affairs, highlighted how Singapore’s ageing population and increasing urban density are reshaping the nature of municipal issues. The MSO can become better equipped for present and future challenges by investing in operations technology, community-based solutioning and sense-making.

SMS Sim also presented the Love Our ‘Hood Award and 15 Municipal Services Awards to individuals and teams who have delivered citizen-centric municipal services and fostered effective inter-agency collaborations to address municipal issues. These winners were selected from a pool of 127 nominations. Refer to Annex A for the winner profiles.

New resources for ground volunteers

Over the years, MSO has actively partnered with the community and youths to devise creative ways to nudge considerate behaviours and create a better living environment. In celebration of its tenth anniversary, MSO will be offering three of these tried-and-tested solutions to ground volunteers, supported by the Love Our ‘Hood Fund. From January 2025, each Citizens’ Consultative Committee can choose one of these solutions and apply for MSO’s funding support to implement at their constituencies. More details will be shared with the PA grassroots network shortly. See Annex B for details of these solutions.

Grassroots leaders and volunteer managers can also access a new profiling tool launched on MSO’s website to better understand their residents and volunteers within the municipal context. This would enable them to tailor their engagement programmes and initiatives to promote community activation. The profiling tool was created based on MSO’s Resident Archetypes Study 2023 [1], which found that over one-third of Singaporeans fall under the profile of “Champion Charlies”, who were willing to resolve municipal issues personally as a first step and come up with solutions to resolve issues in their neighbourhood. Residents may visit https://go.gov.sg/profiling-tool to try out the profiling tool.

MSO signs MOU with Temasek Polytechnic

MSO signed a five-year Memorandum of Understanding today with Temasek Polytechnic (TP). Building on MSO’s strong partnership with TP, the collaboration aims to explore innovative ways to enhance municipal services delivery and promote community activation to build a better living environment. This is part of TP’s focus to develop students with real world learning opportunities beyond the classroom through partnerships. Key collaboration outcomes include:

A toolkit to guide residents to start their own ground-up initiatives to address municipal concerns in their neighbourhood;

Projects that involve adoption or trial of technology to support municipal operations;

Research studies and surveys to provide MSO and its community stakeholders with insights to municipal issues;

Workshops to build capability among community stakeholders. For example, participants can learn how to develop effective communication materials to promote considerate behaviours and evaluate the effectiveness of community-led initiatives.

Winners of the OneService Game Changers Challenge

As part of MSO’s 10th anniversary celebrations, MSO co-organised the OneService Game Changers Challenge (OGCC) 2024 with TP. A two-day Gamification Hackathon was organised in June where 20 teams, comprising members of different age groups, designed games to promote considerate behaviours to tackle municipal issues for a better living environment. A judging panel shortlisted five teams to create high-fidelity prototypes of their games which were displayed as part of the MSO’s 10th Anniversary Exhibition. The winners of the OGCC were also announced at the ceremony:

Ranking

Municipal Issue, Game Name and Description

1st Prize – Team Ludo

Cluttered corridors:
In Our Tidy Spaces, players take on the role of residents living on the same floor in a HDB block. They accumulate Victory Points by managing the clutter both inside and outside of their homes, while playing their part to keep the common spaces clutter-free. The player who accumulates the most Victory Points at the end of the game, wins.

2nd Prize - Team Currynuggets

Recycling:
Trash Towkay is a competitive recycling-themed card game where players combine Item Cards of the same category, to complete a set. The player that completes 3 different categories of the Item Cards first, wins the game.

3rd Prize - Team VertiGO

Neighbourhood noise:
Noisy Lah! is a semi-cooperative board game in which players try to simulate and resolve different types of residential noise in the neighbourhood. Some of the resolutions may lead to social tension, which affects neighbourly relationships. To win, one must be the first player to have 5 Noise Cards, while working with the other players to maintain the Noise Level below 5 points and Social Tension below 25 points.

[1] Please refer to https://www.mnd.gov.sg/newsroom/press-releases/view/fostering-community-action-for-municipal-issues for more details of the resident archetype study.

Issued By: Municipal Services Office (MSO)

Date: 1 October 2024

Annexes:

Annex A - Details of winners of the Love Our 'Hood Award and MSA 2024

Annex B - Details of municipal solutions offered to grassroots leaders

## Chinese translation

> Translation model: grok_cli

### 市政服务署今年迈入成立十周年

16名得奖者获颁“爱我邻里奖”及市政服务奖

市政服务署向基层义工推出三项经实践验证的市政解决方案

市政服务署（Municipal Services Office，MSO）今天庆祝成立十周年，逾300名来自各政府机构及社区的职员与利益相关方出席。该署于2014年成立，最初作为统筹并改善十个政府机构与17个市镇理事会市政服务交付的中央办公室；其角色此后已演变为市政服务领域的探路者与创新者。

沈颖女士以市政服务署主管部长兼国家发展及外交部高级政务部长身份在活动上致辞，强调新加坡人口老龄化与城市密度上升正改变市政议题的性质。通过投资运营科技、社区导向解决方案与态势研判，市政服务署能更好地应对当前与未来挑战。

沈高级政务部长也向个人与团队颁发“爱我邻里奖”及15项市政服务奖，表扬他们提供以公民为中心的市政服务，并促成有效的跨机构协作以处理市政问题。得奖者从127项提名中选出。得奖者简介见附件A。

为基层义工提供新资源

多年来，市政服务署积极与社区及青年合作，构思有创意的方式，鼓励体贴行为并创造更佳居住环境。为庆祝十周年，市政服务署将向基层义工推出三项经实践验证的解决方案，并由“爱我邻里基金”提供支援。自2025年1月起，每个公民咨询委员会可从这些解决方案中选择一项，并向市政服务署申请资助，在所属选区落实。更多详情将很快与人民协会基层网络分享。这些解决方案详情见附件B。

基层领袖与义工管理人也可通过市政服务署网站上新推出的画像工具，在市政语境下更好地了解居民与义工。这将有助于他们量身定制接触计划与举措，推动社区动员。该画像工具基于市政服务署《2023年居民原型研究》[1]创建，研究发现超过三分之一新加坡人属于“冠军查理”（Champion Charlies）画像——他们愿意先亲自处理市政问题，并为邻里问题提出解决方案。居民可浏览 https://go.gov.sg/profiling-tool 试用画像工具。

市政服务署与淡马锡理工学院签署谅解备忘录

市政服务署今天与淡马锡理工学院（Temasek Polytechnic，TP）签署为期五年的谅解备忘录。在双方既有紧密伙伴关系基础上，合作旨在探索创新方式，加强市政服务交付并推动社区动员，以建设更佳居住环境。这属于淡马锡理工学院通过伙伴合作，为学生提供课堂外真实世界学习机会的重点之一。主要合作成果包括：

一套工具包，指导居民发起基层倡议，处理邻里市政关切；

涉及采用或试用科技以支援市政运营的项目；

研究与调查，为市政服务署及其社区利益相关方提供市政议题洞见；

工作坊，提升社区利益相关方能力。例如，参与者可学习如何制作有效传播材料以提倡体贴行为，并评估社区主导举措的成效。

OneService Game Changers Challenge得奖者

作为市政服务署十周年庆祝活动的一部分，市政服务署与淡马锡理工学院合办2024年OneService Game Changers Challenge（OGCC）。6月举办为期两天的游戏化黑客松，20支由不同年龄层成员组成的队伍设计游戏，以提倡体贴行为、处理市政问题，建设更佳居住环境。评审团选出五支队伍制作高保真游戏原型，并在市政服务署十周年展览中展出。OGCC得奖者也在典礼上公布：

名次

市政议题、游戏名称及简介

一等奖 – Team Ludo

走廊杂物：
在《In Our Tidy Spaces》中，玩家扮演同一层组屋单位的居民。他们通过管理住家内外杂物、并为保持共用空间整洁尽一份力来累积胜利点数。游戏结束时累积最多胜利点数的玩家获胜。

二等奖 - Team Currynuggets

回收：
《Trash Towkay》是一款以回收为主题的竞技卡牌游戏，玩家组合同一类别的物品卡以完成一套。最先完成3个不同类别物品卡的玩家获胜。

三等奖 - Team VertiGO

邻里噪音：
《Noisy Lah!》是一款半合作桌游，玩家尝试模拟并解决邻里不同类型的住家噪音。部分解决方式可能导致社会紧张，影响邻里关系。要获胜，玩家须成为最先持有5张噪音卡的人，同时与其他玩家合作，将噪音水平维持在5分以下、社会紧张维持在25分以下。

[1] 有关居民原型研究的更多详情，请参阅 https://www.mnd.gov.sg/newsroom/press-releases/view/fostering-community-action-for-municipal-issues。

发布机构：市政服务署（MSO）

日期：2024年10月1日

附件：

附件A - “爱我邻里奖”及2024年市政服务奖得奖者详情

附件B - 向基层领袖推出的市政解决方案详情