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Release of FY2023 Town Council Management Report (TCMR) - Operational Report

Published: 27 Jun 2024 · 12:00 SGT
Author: Ministry of National Development
Source: Ministry of National Development

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The across-the-board improvement signals consistent operational standards that may support resident confidence in estate upkeep and lift reliability throughout HDB towns.

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All Town Councils achieved Green ratings across estate cleanliness, maintenance, lift performance and S&CC arrears management in the FY2023 TCMR Operational Report.

Article · Bilingual archive

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The Ministry of National Development (MND) has released the FY2023 TCMR Operational Report covering the period April 2023 to March 2024.

Under the TCMR Operational Report, Town Councils (TCs) are assessed[1] across four operational indicators (Estate Cleanliness, Estate Maintenance, Lift Performance and Service & Conservancy Charges (S&CC) Arrears Management), using three colour bands (Green, Amber and Red).

Summary of Results

TCs’ performance under the FY2023 TCMR Operational Report has improved compared to the FY2022 TCMR. All TCs have scored “Green” for all four indicators in this year’s report. The results are summarised below. More details can be found at Annexes A and B.

TCMR Indicators

FY2023 Results

Estate CleanlinessAssesses the state of town cleanliness based on observations such as the presence of stain, litter, bulky refuse and graffiti.

Estate Cleanliness

Assesses the state of town cleanliness based on observations such as the presence of stain, litter, bulky refuse and graffiti.

All TCs scored “Green”

Estate MaintenanceAssesses the state of town maintenance based on observations such as obstructions in common areas, unauthorised fixtures and damaged pipes/walls.

Estate Maintenance

All TCs scored “Green”

Lift PerformanceAssesses the performance of lifts based on the frequency of faults measured by the Tele-Monitoring System (TMS)[2] and duration of downtime as a result of such faults.

Lift Performance

All TCs scored “Green”

S&CC Arrears ManagementAssesses the effectiveness of TCs’ S&CC arrears management based on the percentage of S&CC accounts and amount in arrears.

S&CC Arrears Management

All TCs scored “Green”

Observations

Some observations for the indicators are as follows:

a) Estate Cleanliness. All TCs were banded “Green” as they all had less than 4 counts[3] of cleanliness observations per block on average.

b) Estate Maintenance. All TCs were banded “Green” as they all had less than 4 counts of maintenance observations per block on average.

c) Lift Performance. All TCs were banded “Green” as they all had less than 2 lift faults per 10 lifts each month, and less than 1 hour of downtime per lift each month.

d) S&CC Arrears Management. All TCs were banded “Green” as they had less than 40% of the monthly collectible S&CC for the town overdue and less than 4 in 100 households that owed arrears, for 3 months or more.

Members of the public can refer to the FY2023 TCMR Operational Report here.

The results of the TCs’ FY2023 Corporate Governance indicator will be released under the TCMR Governance Report in December 2024 after MND has received and reviewed the TCs’ audited financial statements and their auditor’s reports.

Issued by: Ministry of National Development

Date: 27 June 2024

[1] The assessment is based on estate inspection observations made by HDB, lift data as tracked by the Tele-monitoring System (TMS), and S&CC arrears reports submitted by the TCs.

[2] The Tele-Monitoring System (TMS) of the lifts monitors a wide range of faults that affect lift operations. These include problems with the opening and closing of lift doors, non-functioning lift buttons and problems with the speed controller that regulates the speed of the lift.

[3] Counts refer to the number of weighted observations made relating to estate cleanliness or estate maintenance issues, during HDB’s inspections of estates as part of TCMR.

Annex A

Town Councils’ Performance for the FY2023 TCMR Operational Report

Town Council

Estate Cleanliness

Estate Maintenance

Lift Performance

S&CC Arrears Management

Aljunied-Hougang

Green

Ang Mo Kio

Green

Bishan-Toa Payoh

Green

Chua Chu Kang

Green

East Coast

Green

Holland-Bukit Panjang

Green

Jalan Besar

Green

Jurong-Clementi

Green

Marine Parade

Green

Marsiling-Yew Tee

Green

Nee Soon

Green

Pasir Ris-Punggol

Green

Sembawang

Green

Sengkang

Green

Tampines

Green

Tanjong Pagar

Green

West Coast

Green

Annex B

TCMR Framework and Banding

Operational Indicator

Green

Amber

Red

Estate Cleanliness

< 4 counts[a] per block

4 to < 8 counts per block

≥ 8 counts per block

Estate Maintenance

< 4 counts[a] per block

4 to < 8 counts per block

≥ 8 counts per block

Lift Performance[b]

≥ 8 points

4 to < 8 points

< 4 points

S&CC Arrears Management[c]

≥ 8 points

4 to < 8 points

< 4 points

Explanatory notes:

[a] Counts refer to the number of weighted observations made relating to estate cleanliness or estate maintenance issues, during HDB’s inspections of estates as part of TCMR.

[b] If the result for lift performance is green, this generally means that the occurrence of lift faults and downtime is at an acceptable threshold, defined as less than 2 lift faults per 10 lifts and less than 1 hour of downtime per lift, each month.

[c] If the result for S&CC arrears management is green, this generally means that the level of S&CC accounts and amount in arrears is at an acceptable level, defined as less than 4 in 100 households owe arrears and less than 40% of the monthly collectible S&CC for the town is overdue, for 3 months or more.